Last updated: June 26, 2025

Welcome to VapeStockMY. We strive to ensure you have a seamless shopping experience. Please review our refund and returns policy below regarding your purchases.

1. 7-DAY RETURN WINDOW

We offer a 7-day return and exchange policy. If you encounter any issues with your order, you must contact our customer support team within 7 days of receiving your items. Requests made after this 7-day period will unfortunately not be accepted.

2. HOW TO INITIATE A RETURN OR EXCHANGE

To start a return or exchange request, please reach out to our official support team at:

  • Email: info@VapeStockMY.com

When contacting us, you are required to provide clear supporting materials for customer service review, which include but are not limited to:

  • Clear photos of the product and packaging
  • Video evidence showing the issue or defect (if applicable)

3. ELIGIBILITY AND CONDITIONS

To be eligible for a return or exchange, your items must meet our condition standards:

  • Evidence Required: All claims must be supported by valid photo or video evidence submitted within the 7-day window for our team to review and approve.
  • Non-Returnable Items (Affecting Secondary Sales): Any product that has been used, damaged without valid cause, missing parts, or unreasonably handled by the customer in a way that directly affects secondary sales or resale value will not be eligible for a refund or exchange.

4. PROCESSING YOUR REQUEST

Once your email and supporting materials are received and reviewed by our customer service team at info@VapeStockMY.com, we will notify you of the approval or rejection of your return/exchange request. Approved requests will be processed promptly to ensure a fair and efficient resolution.