Last updated: June 26, 2025

Welcome to VapeStockMY (referred to as “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this Privacy Policy This privacy policy aims to give you information on how VapeStockMY collects and processes your personal data through your use of this website, including any data you may provide through this site when you sign up for an account, purchase a product, or participate in a promotion.

Contact Details If you have any questions about this privacy policy or our privacy practices, please contact us at:

  • Brand Name: VapeStockMY
  • Email: support@vapestockmy.com

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details (processed securely through our payment gateway providers).
  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Includes information about how you use our website and products.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you place an order, create an account, subscribe to our service, or contact us.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and server logs.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Fulfillment & Delivery: Where we need to perform the contract with you, such as processing and dispatching your orders from our fulfillment hubs in Kuala Lumpur and Penang for swift delivery within 2-3 business days.
  • Legitimate Interests: Where it is necessary for our legitimate interests and your fundamental rights do not override those interests.
  • Legal Compliance: Where we need to comply with a legal obligation.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below:

  • Service Providers: Trusted courier networks who help deliver your orders within our standard 2-3 business days delivery window.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide professional services.
  • Regulatory Authorities: Government bodies and law enforcement agencies when required by applicable laws.

6. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, or transfer of your data. If you wish to exercise any of these rights, please contact us at our designated support email.